(1) These General Terms and Conditions (GTC) apply to all contracts relating to the purchase of tickets and to attendance at events organised or held by RG Company Events (hereinafter referred to as the “Organiser”).

(2) They apply regardless of whether tickets are purchased directly from the Organiser or via authorised ticket outlets, in particular ticketing platforms or the ticketing system of the respective venue.

(3) By purchasing a ticket, the visitor accepts these GTC as a binding part of the contract.

(4) Any deviating general terms and conditions of the contracting party shall not apply unless their validity has been expressly agreed to in writing.

The organiser within the meaning of these General Terms and Conditions is:

RG Company Events

Address: Birkenstraße 17, 30171 Hanover

Email: contact@rg-company.de

Further information about the organiser can be found in the website’s legal notice.

(1) The listing of events on the organiser’s website or at authorised ticket outlets does not constitute a legally binding offer, but rather an invitation to make an offer to purchase.

(2) The contract for the purchase of a ticket is concluded between the purchaser and RG Company Events.

(3) Where tickets are sold through authorised ticket outlets (e.g. Eventim or the ticketing system of the respective venue), these act exclusively as distributors or agents for the organiser, unless otherwise expressly stated.

(4) The contract is concluded upon acceptance of the order by the organiser or by the authorised ticket outlet on behalf of the organiser.

(1) Tickets are available exclusively from the organiser or authorised ticket outlets.

(2) The organiser reserves the right to limit the number of tickets sold per purchaser, where this is necessary to ensure fair ticket sales.

(3) Tickets may only be purchased for private purposes, unless the organiser has given its express written consent for commercial use or resale.

(4) The commercial resale of tickets without the organiser’s prior consent is prohibited.

(5) The organiser accepts no liability for tickets purchased via unauthorised sales platforms or other third parties.

(6) Every visitor is obliged to check their ticket for accuracy immediately upon receipt. Any complaints must be reported to the relevant ticket provider or the organiser without delay.

(7) The loss or theft of a ticket does not, as a rule, entitle the holder to a replacement or refund. Statutory claims remain unaffected by this.

(8) Tickets may not be used for advertising, prize draw or marketing purposes unless the organiser has given prior written consent.

(1) Each admission ticket generally entitles the holder to a single entry to the relevant event.

(2) The admission ticket must be retained for the duration of the event and presented to the organiser or the venue staff upon request.

(3) Tickets that have been misused, tampered with or unlawfully reproduced do not entitle the holder to admission. In such cases, there is no entitlement to a refund of the admission price.

(4) The organiser is entitled to ask visitors to present valid photo identification upon entry, insofar as this is necessary to verify eligibility or for security reasons.

(1) The ticket prices published at the time of booking or as stated by the relevant authorised ticket outlet shall apply.

(2) All prices include statutory value added tax, where applicable.

(3) In addition to the ticket price, advance booking, service, postage or administration fees charged by the relevant ticket outlet may apply. These will be shown separately before the order process is completed.

(4) The purchase price is due immediately upon conclusion of the contract. Payment will be processed in accordance with the terms and conditions of the relevant authorised ticket outlet or – in the case of a direct sale – in accordance with the payment methods offered by the organiser.

(5) There is no entitlement to specific payment methods.

(1) Pursuant to Section 312g(2)(9) of the German Civil Code (BGB), there is no right of withdrawal when purchasing tickets for events with a fixed date or time period.

(2) This applies regardless of whether the tickets were purchased from the organiser or from an authorised ticket outlet.

(3) The return or cancellation of tickets is therefore excluded, unless there are statutory exceptions.

(1) Tickets may not be returned or exchanged under any circumstances, unless otherwise required by law.

(2) This applies in particular where the visitor is unable to attend the event for personal reasons.

(3) The visitor’s statutory rights remain unaffected by this provision.

(1) The organiser is entitled to make changes to the event programme for objectively justified reasons, provided that such changes are reasonable for the visitor.

(2) These include, in particular, changes relating to

the programme schedule,

the order of individual programme items,

start times,

the cast,

individual performers,

technical procedures and

organisational measures.

(3) The cancellation of individual programme items, guest artists or other performers does not, as a general rule, entitle the holder to a refund of the ticket or a reduction in the ticket price, provided that the essential nature of the event is retained and no statutory claims preclude this.

(4) The cancellation of individual performers or minor programme changes do not, as a general rule, entitle the holder to a refund of the ticket or a reduction in the ticket price.

(5) Changes will, where possible and reasonable, be announced via the organiser’s website or the relevant communication channels.

(1) If an event has to be rescheduled, tickets already purchased shall, in principle, remain valid.

(2) The organiser shall, where possible, inform visitors of the rescheduling in good time.

(3) If a visitor is unable to attend the alternative date for reasons which, under statutory provisions, justify cancellation or rescission, their rights shall be governed exclusively by the statutory provisions.

(4) In all other respects, the terms and conditions of the relevant authorised ticket outlet shall apply.

(1) If an event has to be cancelled without a replacement being arranged, the rescission of the contract, including any claims for a refund, shall be governed by the statutory provisions.

(2) The right to a refund is, in principle, limited to the ticket price paid, insofar as a refund is required by law.

(3) Advance booking, service, postage or administration fees will only be refunded to the extent that the relevant ticket provider is obliged to do so or actually refunds them.

(4) There is no entitlement to reimbursement of travel, accommodation, parking, catering, loss of earnings or other consequential costs – insofar as permitted by law.

(5) Any further claims for damages shall only arise within the framework of the statutory provisions and the liability provisions of these General Terms and Conditions.

(1) The organiser is entitled to make changes to seat allocations for organisational, technical or safety reasons.

(2) Where possible, the visitor will be allocated a seat of equivalent or higher standard.

(3) A change of seat does not, in principle, constitute a defect in the event and does not entitle the visitor to return the ticket or to a reduction in the ticket price, provided that the change is reasonable for the visitor.

(1) If, due to force majeure, an event cannot take place at all or in part, or cannot be held as planned, the organiser shall be liable solely in accordance with the statutory provisions.

(2) Cases of force majeure include, in particular, natural disasters, extreme weather events, war, the threat of terrorism, pandemics, epidemics, official orders, strikes, lockouts, power cuts and other unforeseeable events for which the organiser is not responsible.

(3) In such cases, the organiser is entitled to cancel, interrupt or reschedule events, or to make appropriate adjustments to the programme, insofar as this is necessary and reasonable.

(4) Visitors’ statutory claims remain unaffected by this.

(1) Admission to the event is permitted only with a valid ticket. The organiser is entitled to refuse admission if there are reasonable grounds to doubt the authenticity or validity of a ticket.

(2) The admission regulations and house rules of the respective venue shall apply. Visitors must comply with the instructions of the organiser, the venue staff and the security personnel on duty.

(3) For security reasons or in accordance with official requirements, the organiser may carry out or arrange for admission checks to be carried out. Visitors hereby agree to this.

(4) The organiser and the relevant venue are entitled to refuse admission to visitors or to expel them from the event if there is an objective reason to do so. This applies in particular in the event of:

breaches of these Terms and Conditions or the venue’s house rules,

significant disruption to the event,

aggressive or offensive behaviour,

endangering other visitors,

carrying prohibited items,

misuse or tampering with admission tickets,

failure to comply with safety instructions.

(5) In the cases referred to in paragraph 4, there is generally no entitlement to a refund of the ticket price.

(6) Once the event has begun, there is no entitlement to immediate admission. Out of consideration for the artists and the audience, admission may only be granted at a suitable time, for example whilst a

Visitors with specific access or support requirements are asked to contact the organiser or the relevant venue as early as possible before the event, so that the best possible support can be provided, subject to local circumstances.

(1) The house rules of the respective venue shall apply in addition to these terms and conditions for all events.

(2) Visitors are obliged to comply with the regulations of the respective venue.

(3) In the event of any conflict between the provisions of the house rules and these terms and conditions, the mandatory statutory provisions shall apply. In all other respects, both sets of rules shall apply concurrently.

(1) Visitors must behave throughout the event in such a way that other visitors, artists, staff or other participants are neither endangered nor unreasonably inconvenienced.

(2) The following are specifically prohibited:

violence or threats of violence,

discriminatory, offensive or harassing behaviour,

deliberate disruption of the event,

damage to facilities or equipment,

entering areas not open to the public.

(3) Visitors who breach these provisions may be excluded from the event. In such cases, there is no entitlement to a refund of the ticket price.

(1) Taking photographs and filming videos for purely private purposes is generally permitted.

(2) Out of consideration for the artists and other visitors, the use of flash photography is not permitted during the event.

(3) The following, in particular, are not permitted:

live streaming of the event without the organiser’s prior express consent,

professional photography or video recording,

commercial or journalistic recording without prior accreditation,

audio recordings of the concert,

the use of professional cameras, interchangeable lenses, tripods, selfie sticks or similar equipment, unless the organiser has given express permission.

(4) The organiser is entitled to request that visitors refrain from making unauthorised recordings or to delete such recordings, insofar as this is permitted by law.

(1) During the event, photographs, film and audio recordings may be made by the organiser or by third parties commissioned by the organiser.

(2) These recordings may show visitors as part of the audience.

(3) The recordings may be used, in particular, for:

reporting on the event,

public relations,

press releases,

the organiser’s website,

social media channels,

print media,

promotional materials,

future event announcements, and

other self-promotion by the organiser.

(4) The recordings may be used without restriction in terms of time, location or content for the purposes of reporting on the event and the organiser’s own promotional activities.

(5) The processing of personal data shall be carried out in accordance with the applicable data protection regulations and the organiser’s privacy policy.

(1) Where the venue in question provides a cloakroom or lockers, their use shall be subject to the venue’s terms and conditions.

(2) Visitors are responsible for taking care of their personal belongings during the event.

(1) Lost property must be handed in immediately to staff at the relevant venue or to the organiser.

(2) In all other respects, the statutory provisions apply to lost property.

(3) The organiser accepts no liability for visitors’ coats, valuables or other items brought onto the premises, to the extent permitted by law.

(1) The organiser shall be liable without limitation for damage resulting from loss of life, bodily injury or damage to health, in so far as such damage is attributable to an intentional or negligent breach of duty by the organiser, its legal representatives or vicarious agents.

(2) The organiser shall be liable for other damage only in cases of intent or gross negligence.

(3) In the event of a breach of essential contractual obligations (cardinal obligations) due to slight negligence, liability is limited to the foreseeable damage typical for this type of contract.

(4) The limitations of liability shall not apply where liability is mandatory under law, in particular under the Product Liability Act or where a guarantee has been given.

(5) The organiser shall not be liable for disruptions to services or damage caused by third parties, in particular by artists, technical service providers, catering establishments or operators of the respective event venue, insofar as these are not the organiser’s vicarious agents.

(6) To the extent permitted by law, the organiser shall not be liable for travel, accommodation, parking, catering, loss of earnings or other consequential costs incurred by visitors in connection with an event.

(7) Statutory liability claims remain unaffected.

(1) The organiser processes personal data exclusively in accordance with the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG).

(2) Personal data is collected, processed and used only to the extent necessary for the performance of the contract, the organisation of the event or to comply with legal obligations.

(3) Further information on the nature, scope and purpose of data processing, as well as on the rights of data subjects, can be found in the organiser’s current privacy policy.

(1) The organiser reserves the right to amend or supplement these General Terms and Conditions in future, provided there is a valid reason for doing so and the contracting party is not unreasonably disadvantaged as a result.

(2) Only the General Terms and Conditions in force at the time the contract is concluded shall apply to the purchase of tickets in question.

(1) The law of the Federal Republic of Germany shall apply exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods.

(2) If the contracting party is a trader, a legal person governed by public law or a special fund under public law, Hannover shall be the exclusive place of jurisdiction for all disputes arising out of or in connection with the contractual relationship.

(3) In relation to consumers, the statutory rules on jurisdiction shall apply.

(4) The language of the contract is German.

Should any individual provisions of these General Terms and Conditions be or become wholly or partially invalid, unenforceable or void, this shall not affect the validity of the remaining provisions.

The invalid or unenforceable provision shall be replaced by the relevant statutory provisions. The same applies to any omissions in these terms and conditions.