(1) These General Terms and Conditions apply to all services provided by RG Company, including the RG Company Events division, which is operated under the same legal entity. Services provided by the RG Company Events division are also subject to these General Terms and Conditions, unless expressly agreed otherwise.

(2) Any deviating terms and conditions of the customer are rejected.

(3) Please read these GTC carefully before accessing our website or placing an order with RG Company. By accessing or using any part of the website or using our services, you agree to these GTC. If you do not agree to all the terms of this agreement, you may not access the website or use our services.

(4) RG Company offers digital services in the areas of WebView app development, website creation, software solutions, and event organisation and implementation in the RG Company Events business area.

(5) You may not transmit any harmful programs, worms, viruses or other destructive code.

(6) All new features or tools added to the website are also subject to these Terms and Conditions. The most current version of the Terms and Conditions can be viewed at any time on this page. RG Company reserves the right to update these Terms and Conditions by posting updates or changes. Your continued use of the website after changes are made constitutes your acceptance of those changes.

(7) Any violation of these Terms and Conditions may result in immediate termination of services.

(1) Contracts with RG Company can only be concluded in German and English.

(2) The presentation of our services on the website does not constitute a legally binding offer. It is for the customer’s information only.

(3) A contract is only concluded when the customer submits an offer (e.g. through an enquiry or order) and RG Company expressly accepts this offer.

(4) By ordering chargeable services, the customer enters into a contractual relationship with RG Company. Before concluding the contract, the customer will be informed about the respective services and terms of payment. The contractual relationship is established when the customer confirms the order and the payment obligation.

(1) RG Company offers digital concepts, WebView app solutions, software development and innovation consulting, as well as the planning, organisation, implementation and marketing of events in the RG Company Events division.

(2) The exact scope of services is determined by the individual offer made to the customer, in particular for the following areas:
– WebView app development (iOS/Android)
– Website development
– Event planning & event implementation (RG Company Events)

(3) RG Company reserves the right to further develop and improve its services.

(4) If customised solutions or software products are created, separate contracts or agreements may be required.

(1) The prices for RG Company’s services are communicated transparently before the contract is concluded.

(2) Payments must be made within the agreed period.

(3) Depending on the agreement, payment is made by bank transfer or other payment methods.

(4) In the event of late payment, RG Company reserves the right to withhold services or terminate the contract.

(1) RG Company accepts no responsibility for the content and accuracy of information provided by customers or users in connection with the use of our services.

(2) With regard to the services offered or used, the contract is concluded exclusively between the parties involved. RG Company is not liable for the services or behaviour of customers towards each other. All matters relating to the relationship between customers, including services rendered or payments made, shall be settled directly between the parties involved. RG Company accepts no responsibility for this and excludes any liability claims, regardless of whether these are direct or indirect, conscious or unconscious, presumed or openly disclosed.

(3) RG Company shall only be liable for damages resulting from injury to life, limb or health if these are based on an intentional or negligent breach of duty by RG Company, a legal representative or a vicarious agent.

(4) For other damages, insofar as they are not based on the breach of cardinal obligations (essential contractual obligations), RG Company shall only be liable in cases of intent or gross negligence on the part of the company or its representatives.

(5) Claims for damages are limited to the foreseeable damage typical for this type of contract and, in the event of default, amount to a maximum of 5% of the order value.

(6) Claims for damages based on injury to life, limb, health or freedom shall become time-barred after 30 years; all other claims shall become time-barred after one year. The limitation period shall commence at the end of the year in which the claim arose and the creditor became aware of it or should have become aware of it (Section 199 (1) BGB).

(7) RG Company reserves the right to check user-generated content or uploaded files for compliance with the law and to remove them if necessary.

(8) For activities within the scope of events (RG Company events), RG Company is only liable for its own area of responsibility. RG Company accepts no liability for damage caused by third parties (e.g. external service providers, artists, technical companies, venues). The customer is aware that events inherently involve risks (e.g. cancellation by artists, technical malfunctions, force majeure).

(9) RG Company shall not be liable for damage to items or equipment brought along by customers or event participants, unless RG Company has caused the damage intentionally or through gross negligence.

(1) The customer may only offset undisputed or legally established claims against RG Company.

(2) A right of retention may only be exercised if the counterclaim is based on the same contractual relationship.

(1) If the customer is a consumer, they are entitled to a right of cancellation in accordance with the following provisions.
Right of cancellation

(2) You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period for services is fourteen days from the date of conclusion of the contract.
To exercise your right of cancellation, you must inform us:
RG Company
Email: contact@rg-company.de
by means of a clear statement (e.g. by email) of your decision to cancel this contract.

(3) Consequences of cancellation:
If you withdraw from this contract, all payments we have received from you, including delivery costs (with the exception of additional costs due to different delivery methods), will be refunded immediately and at the latest within 14 days of receipt of the withdrawal. The same means of payment used for the original transaction will be used for the refund, unless expressly agreed otherwise.
If you have requested that the services should commence during the withdrawal period, you shall pay RG Company a reasonable amount corresponding to the proportion of the services already provided.

(4) Exceptions to the right of withdrawal:

The right of withdrawal does not apply or expires in the case of the following contracts:
◦ To: RG Company, email address: contact@rg-company.de
◦ I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service: (_____________________) (*)
◦ Ordered on ()/ received on ()
◦ Name of consumer(s): ______________
◦ Address of consumer(s): ______________
◦ Signature of consumer(s) (only for paper notifications) ______________
◦ Date ______________
(*) Delete as applicable.
For services, if RG Company has provided them in full and you have taken note of and expressly agreed before placing your order that the right of withdrawal expires upon complete fulfilment of the contract (§ 356 (4) and (5) BGB).
Sample withdrawal form
(If you wish to withdraw from the contract, please fill out this form and return it.)

(1) Personal data (e.g. name, address, email address) will only be collected with the customer’s consent and will not be passed on to third parties without consent.

(2) We would like to point out that the transmission of data via the Internet (e.g. by email) may be subject to security vulnerabilities. Complete protection against access by third parties is not possible.

(3) The use of published contact data by third parties for commercial purposes is not permitted without written consent.

(4) You have the right to obtain information about your stored personal data free of charge at any time, as well as the right to correct, block or delete this data.

(5) Further information on data protection can be found in our separate Privacy Policy.

(6) The data required (e.g. technical usage data, log files, payment information, booking data) is processed for the provision of certain functions of the website, the WebView apps and the event services. The scope and purpose of the processing are set out in the privacy policy.

(7) Customers who use the services of the RG Company Events division agree that event-related data (e.g. participant lists, bookings, contact information) may be processed to the extent necessary for planning and implementation.

(8) Additional technical data such as device identifiers, app interactions and push notification tokens may be processed for the use of the WebView app. Details can be found in the privacy policy and the app store privacy information.

Personal data is processed in accordance with our Privacy Policy, which can be viewed on our website.

(1) RG Company uses cookies to provide and optimise our online services. Cookies are small text files that are stored locally in the cache of the visitor’s internet browser.

(2) Many websites and servers use cookies. These contain a so-called cookie ID, which is a unique identifier. This allows your browser to be distinguished from other browsers and recognised.

(3) The use of cookies enables RG Company to offer users a more user-friendly experience on our website. Without cookies, certain functions could not be provided.

(4) Some cookies are automatically deleted from your hard drive at the end of the browser session (so-called session cookies). Other cookies remain on your device and enable us to recognise your device on your next visit (persistent cookies).

(5) You can agree to or object to the storage of cookies via our cookie banner.

(6) You also have the option of setting your browser so that no cookies are stored or cookies that have already been stored are deleted. Details can be found in the help functions of your browser.

(7) The website uses various plugins and tools (e.g. Polylang, CookiesYes, Jetpack, Yoast SEO, Metricool, Site Kit by Google, Elementor). Some of these tools set their own cookies or use comparable technologies. The nature and scope of this use are set out in the privacy policy.

(1) Despite the utmost care, our website or our services may contain typographical errors, inaccuracies or omissions. This applies in particular to product descriptions, prices, promotions, shipping costs, delivery times and availability.

(2) RG Company reserves the right to correct errors, inaccuracies or omissions and to change or update information at any time without prior notice. This may also affect orders if the underlying information was incorrect.

(3) RG Company is not obliged to constantly update or change information on the website or about services, unless this is required by law.

In addition to the prohibitions set out in these Terms and Conditions, it is prohibited to use the website or its content for the following purposes:

(a) For unlawful purposes, (b) To incite or participate in unlawful acts, (c) To violate laws, regulations or rules, (d) To infringe the intellectual property rights of RG Company or third parties, (e) To harass, insult, discriminate against or intimidate other persons, (f) To disseminate false or misleading information, (g) To upload or disseminate viruses or malicious code, (h) To collect or track the personal data of other users, (i) For spamming, phishing, crawling or scraping, (j) For obscene or immoral purposes, (k) To circumvent the security features of the website. (l) It is prohibited to circumvent the technical protection mechanisms of the WebView app or the website, to decompile the code, to exploit security vulnerabilities or to send automated requests (bots, scrapers, crawlers) to the app or website.

RG Company reserves the right to block access to the website if these provisions are violated.

You agree to indemnify RG Company, its partners, employees and affiliated companies against any claims or demands by third parties (including legal fees) arising from your violation of these Terms and Conditions or applicable laws.

(1) The law of the Federal Republic of Germany shall apply exclusively, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The registered office of RG Company shall be the exclusive place of jurisdiction for all disputes, provided that the customer is a merchant, a legal entity under public law or a special fund under public law.

(3) Contracts in connection with events (RG Company Events) shall also be governed exclusively by German law and the agreed place of jurisdiction.

The obligations and liabilities of the parties arising prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are effective until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our services.

If, in our sole discretion, you fail to comply with any provision of these Terms and Conditions, or we suspect that you have failed to do so, RG Company may terminate this agreement at any time without notice, and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our services (or parts thereof). RG Company may terminate the contractual relationship at any time in the event of breaches.

(1) The contract language is German or English.

(2) If RG Company refrains from asserting a breach of contract on your part, this does not constitute a waiver of the exercise of the respective rights in other cases.

(3) RG Company is entitled to amend these General Terms and Conditions at any time. Amendments will be published on the website and shall apply from the time of publication, unless the amendment contains an express provision to the contrary.

(4) Should individual provisions of these General Terms and Conditions be or become invalid in whole or in part, this shall not affect the validity of the remaining provisions.

The invalidity or nullity of individual provisions of these General Terms and Conditions shall not affect the validity of the remaining provisions. In place of the invalid provision, a legally permissible provision that comes as close as possible to the economic purpose shall be deemed to have been agreed.

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